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WILMINGTON, N.C. -- nCino, the worldwide leader in cloud banking, today announced that $1.6 billion-asset Gulf Coast Bank & Trust has successfully gone live with its Bank Operating System, increasing the efficiency and speed of the commercial loan process. Gulf Coast Bank & Trust, a 113-year-old bank with branches throughout Southeastern Louisiana, identified the need to replace numerous siloed systems with a comprehensive solution that would automate and streamline the loan process from beginning to end. By implementing nCino’s Bank Operating System, the bank has gained a single, secure cloud-based platform, built on Salesforce.com, that combines customer relationship management (CRM), loan origination, deposit account opening, workflow, enterprise content management, business process management, digital engagement and instant reporting. nCino’s technology is providing Gulf Coast Bank & Trust a competitive advantage by fulfilling loans faster and strengthening the borrower experience.
“Customers today demand immediate answers and easy access to data, so as bankers, we must be able to respond to these preferences,” said Jason Shields, vice president and loan operations manager of Gulf Coast Bank & Trust. “Because of nCino, we’re empowered to better serve our customers, allowing them to apply for loans anywhere across any device, while also providing complete transparency into the process. The technology is allowing us to create a personalized experience and complete requests faster and better than ever before.”
Gulf Coast Bank & Trust has recently experienced strong loan growth, but did not want to add staff simply to perform manual, burdensome tasks. Instead, the nCino platform is equipping the bank’s current employees to perform their roles with more confidence and productivity. With the automation provided by the Bank Operating System, previously cumbersome processes are being streamlined and duplicative data entry is being reduced, boosting overall employee efficiency and reducing the likelihood of manual errors.
“It’s exciting to see forward-thinking banks like Gulf Coast Bank & Trust embrace technology to transform their business processes and customer interactions,” explained Josh Glover, nCino’s executive vice president of sales for the Americas. “nCino’s Bank Operating System provides the tools necessary to support Gulf Coast Bank &Trust’s customer-centric philosophy, while enhancing productivity and upholding compliance. We’re glad to be partners with Gulf Coast Bank & Trust as it continues its mission to grow by innovation.”
nCino is the worldwide leader in cloud banking. With its Bank Operating System, built on the Salesforce platform, financial institutions can deliver the speed and digital experience that customers expect, backed by the quality and transparency that bankers need. Follow @nCino or visit www.ncino.com.
Gulf Coast Bank and Trust, originally founded as American Savings, is a 113-year-old financial services institution. Gulf Coast Bank operates in 19 branch locations across southeast Louisiana. The result is a true community bank, able to provide individuals and businesses with the strength and resources they need to succeed – and able to recognize each of them individually when they walk through the front door of their local Gulf Coast Bank office.