Cicero Discovery™ Named TMC's CUSTOMER Magazine's 2015 Product of the Year

CARY, N.C. -- Cicero Inc. (OTCBB: CICN), a leading provider of activity intelligence and improvement software for the back office and contact center, announced today that Cicero Discovery™ has received the 2015 Product of the Year Award from TMC's CUSTOMER Magazine.
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Cicero Discovery software provides activity intelligence by capturing, storing, and reporting activities and events across applications to map employee effort and highlight areas of improvement in business processes, compliance, training, and application utilization. Cicero customers and partners are using Cicero Discovery to:

    Identify process bottlenecks and target areas for automation
    Measure idle time and time spent on certain tasks
    Discover repetitive and manual tasks such as cut/copy and paste
    Monitor for compliance issues and other business rules
    Identify data entry issues and training needs

"The high correlation between customer effort and loyalty has more businesses looking at how work actually happens to get the customer's need addressed. Our clients are identifying new opportunities to automate tasks and address compliance, training, and business process issues that in turn, lead to less employee and customer effort," stated Mike Garner, Chief Customer Officer at Cicero. "We're honored that CUSTOMER Magazine believes Cicero Discovery stands out in this innovative service technology field."

TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit for more information.

About Cicero Inc.
Cicero provides process analytics and automation solutions that help organizations isolate process issues and automate employee tasks in the contact center and back office. Leveraging a suite of sensors, Cicero Discovery provides desktop analytics by collecting activity data and mapping employee effort to highlight areas for improvement in business processes, compliance, training and application utilization. Business analysts and IT then target these areas with Cicero Discovery Automation to automate tasks and simplify employee work. By realizing and removing the barriers to productivity, customers such as Nationwide and UBS use Cicero solutions to build enterprise value by improving performance, reducing cost, and transforming the employee and customer experience. Learn more at

©2015 Cicero, Inc. All rights reserved. Cicero®, Cicero XM®, Cicero Discovery™, Cicero Discovery Sensor™, United Desktop®, and United Data Model® are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.