Cicero Selected by Major Financial Services Firm to Provide Analytics and Automation

CARY, N.C. -- Cicero Inc. (OTCBB: CICN), a leading provider of desktop activity intelligence and improvement software for the back office and contact center, has announced that a globally known financial services and brokerage firm has selected Cicero Discovery to provide compliance monitoring and enforcement across applications for brokerage employees.

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Cicero Discovery software provides Desktop Activity Intelligence (DAI) by capturing, storing, and reporting activities and events across applications in order to measure and manage how people, processes, and technology work together in the contact center. Cicero Discovery consists of six desktop sensors: Session, System, Activity, Business Data, Business Process, and Microsoft Outlook®. These sensors capture various data and can be configurable using a centralized management tool.

Cicero Discovery empowers corporations and government agencies to effectively monitor information in applications and business systems to meet compliance and other business requirements. Ideal for compliance managers, risk managers, and other areas requiring compliance monitoring, Cicero Discovery sensors provide real time information for actively identifying issues and enforcing regulations across applications. Cicero Discovery can then publish the results, send alerts, or trigger additional configured automations.

Cicero customers and partners are using Cicero Discovery to:

    Proactively monitor systems to identify potential problems before they occur
    Create rules to monitor specific compliance and business requirements such as HIPAA and PCI-DSS
    Enforce business rules such as those required in banking and securities transactions
    Report on specific issues such as when employees use USB drives, copy a Social Security number, etc.
    Send alerts to supervisors when then there are compliance or business rule violations

"Cicero technology has now been deployed to thousands of employees in the largest financial institutions and services companies in the world," said Mike Garner, Chief Customer Officer at Cicero. "Our customers are getting access to valuable data in order to target compliance, training, and business process improvement issues where they are occurring -- at the employee's desktops. We are pleased to be adding yet another major player in financial services to our client list."

About Cicero Inc.
Cicero provides desktop activity intelligence and improvement software to measure and manage how people, processes, and technology work together in the contact center and back office. Leveraging a suite of "sensors," Cicero Discovery's desktop analytics software collects any desktop activity and supports Big Data initiatives by capturing the customer journey at various touch points. This allows organizations to focus on areas for improvement in business processes, compliance, training, and application usage. Cicero helps customers such as Nationwide and UBS perform to their potential and rapidly build enterprise value by reducing cost, improving operations and increasing employee productivity. Learn more at

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