Red Hat Customer Portal Named One of the "Ten Best Web Support Sites" for 2014

RALEIGH, N.C. -- For the fourth consecutive year, Red Hat's Customer Portal has been named one of the industry’s "Ten Best Web Support Sites” by the Association of Support Professionals (ASP). Red Hat was honored in the open division along other technology industry leaders including Cisco, Google Adwords, IBM, McAfee, Microsoft Surface Support, and PTC.

ASP is an international membership organization for customer support managers and professionals. The "Ten Best Web Support Sites" competition is a prestigious awards program that showcases excellence in online service and support. Selected by a panel of judges with expertise in web support design and implementation, winners were evaluated through a scoring system based on 25 separate performance criteria. Key criteria included overall usability, design and navigation, knowledge base and search implementation, interactive features, and customer experience.

Since receiving the ASP award last year, Red Hat has been working diligently to improve user experience even more. Armed with both customer and ASP feedback, the company has added features to better help customers find what they need, how and when they need it. The Customer Portal team's focus on analytics has brought rapid development and change, and we plan to continue this focus as part of our commitment to giving our customers the very best experience.

In that spirit, today Red Hat is happy to announce the new addition of a Certification Catalog to the Red Hat Customer Portal. The Red Hat Certification Catalog unifies Red Hat certifications into a single plaftorm and allows users to:

    confirm that your Red Hat solution is running on tested, verified and supported hardware;
    find third-party software solutions tested specifically on the Red Hat platform;
    choose a Red Hat certified public cloud provider to run your Red Hat technologies.

The new Certification Catalog can be found via Certifications in the navigation of the Red Hat Customer Portal. As always, Red Hat is committed to giving our customers the very best experience and look to our customers and community members to help us determine the direction of the portal.

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