Cicero Discovery™ Named TMC's CUSTOMER Magazine's 2014 Product of the Year

CARY, N.C.--Cicero Inc. (OTCBB: CICN), a leading provider of customer experience management and desktop integration solutions, announced today that Cicero Discovery™ has received the 2014 Product of the Year Award from TMC's CUSTOMER Magazine. Cicero Discovery is an agile and easily configurable tool to collect activity and application performance data and track business objects across time and multiple users, as well as measure against defined expected business process flow, for either analysis or to feed a third party application. Cicero Discovery gathers data about user activities: the business processes they follow, the applications they run and how those applications are used, and the computer and network performance details. This data can be collected and stored centrally and can be tracked both in real-time and for historical reporting.

Cicero customers and partners are using Cicero Discovery to:

    Identify process bottlenecks and target areas for automation
    Measure idle time, time spent on certain processes, and repetitive and manual tasks
    Monitor and control for compliance issues such as PCI, HIPAA and other business rules
    Identify data entry issues and training deficiencies
    Identify and achieve maximum potential for business processes
    Measure application and network performance to identify areas of improvement

"The ability to isolate specific drivers of wasted customer and employee effort is nothing short of game-changing for organizations looking to ensure productivity gains outpace their respective cost of capital," stated Mr. Garner, Chief Customer Officer at Cicero. "We're honored that CUSTOMER Magazine believes Cicero Discovery stands out in this innovative service technology field."

TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit for more information.

About Cicero Inc.
Cicero® provides desktop activity intelligence and improvement software that enables companies to monitor people, processes, and technology, to identify areas for improvement, and to implement change using existing technologies. Cicero Discovery™ is used to collect any activity and track business objects across time and across multiple users as well as support big data initiatives by capturing the customer journey at various touch points within an organization. Cicero XM® improves contact center and back office performance by integrating, automating, and presenting information. Cicero helps customers such as Nationwide and UBS perform to their potential and rapidly build enterprise value by reducing cost, improving operations and increasing employee productivity. Learn more at